Shipping policy

Last Updated: [15-11-2025]

At My Okhli Organics, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders placed through www.myokhli.com.

1. Order Processing

  • Orders are typically processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation email with your order details once your order is successfully placed.

Note: Processing time may vary during high-demand seasons (e.g., festivals, sales, Diwali offers) or due to unforeseen circumstances.

2. Shipping & Delivery Timelines

  • We ship orders across India via trusted courier partners such as BlueDart, Delhivery, DTDC, India Post, and others.

  • Typical delivery timelines:

    • Metro Cities: 3–5 business days

    • Tier 2 & Tier 3 Cities: 5–7 business days

    • Remote / Rural Areas: 7–10 business days

Note: Delivery times are estimates and may vary due to weather, logistics delays, or local restrictions.

3. Shipping Charges

  • Free Shipping is available on all prepaid orders across India (unless otherwise specified during special promotions or bulk orders).

  • For Cash on Delivery (COD) orders, a small handling fee may apply — displayed during checkout.

  • International shipping (if applicable) will have variable rates calculated based on weight, destination, and courier partner.

4. Order Tracking

  • Once your order is shipped, you will receive an email or SMS notification containing the tracking ID and courier details.

  • You can track your order using the link provided in the notification or by visiting the courier partner’s website.

  • Tracking updates may take up to 24 hours to reflect after dispatch.

5. Address Accuracy

Please ensure your shipping address, pin code, and contact number are correct at checkout.

  • We are not responsible for delayed or failed deliveries caused by incorrect or incomplete addresses.

  • If you realize there’s an error, contact our support team immediately at connect.myokhli@gmail.com — we’ll try our best to update the address before dispatch.

6. Order Delays

We always aim for timely delivery, but certain factors may cause delays, including:

  • Unforeseen logistics issues

  • Weather conditions

  • Festivals or national holidays

  • Remote delivery locations

  • Courier partner delays

If your order is delayed beyond the estimated timeframe, please contact our customer support for an update.

7. Damaged, Missing, or Wrong Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with:

  • Order number

  • Photos or videos of the product and packaging

  • Description of the issue

Once verified, we’ll arrange a replacement or refund as per our Return & Refund Policy.

8. International Shipping (Optional Section)

(If you plan to expand internationally — keep this section; otherwise, you can remove it.)
We currently deliver within India. For international orders, please contact us at support@myokhli.com for shipping availability and cost.

  • Import duties, taxes, or customs charges (if applicable) are the responsibility of the customer.

9. Undelivered or Returned Orders

If a shipment is returned to us due to:

  • Incorrect address,

  • Failed delivery attempts, or

  • Refusal to accept delivery,

We will contact you for reshipment. In such cases, additional shipping charges may apply. Refunds (if applicable) will be processed after deducting shipping costs.

10. Contact Us

For any questions or support related to shipping and delivery, reach out to:

My Okhli Organics
Email: [connect.myokhli@gmail.com]
Phone: [+91-8882900296]
Address: [Lotus Panache, Sector 110, Noida 201301]
Website: www.myokhli.com