Terms of service
Last Updated: [15-11-2025]
Welcome to My Okhli Organics (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website myokhli.com (the “Website”) and any related services, features, or content (collectively, the “Services”). By using our Website or placing an order, you agree to be bound by these Terms. If you disagree with any part of these Terms, you should not use our Website or Services.
1. Eligibility & Acceptance
You represent and warrant that you are at least 18 years of age and legally capable of entering into binding contracts.
By using the Website or Services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy (which is incorporated herein).
We reserve the right to refuse or cancel any order or service at our sole discretion (for example, if a product is out of stock, pricing or description error, or suspected fraud).
2. Accounts, Passwords & Security
To place orders or access certain features, you may need to register for an account.
You are responsible for maintaining the confidentiality of your account, login ID, and password.
You agree to accept responsibility for all activities that occur under your account, unless caused by our breach.
We reserve the right to suspend or terminate accounts, or refuse service, without notice, if we suspect misuse or violation of these Terms.
3. Products, Pricing & Orders
Product descriptions, images, prices, availability, and specifications are for illustrative purposes only and may be changed without notice.
Prices shown are in Indian Rupees (INR) unless otherwise stated, and do not necessarily include shipping, taxes, customs, or other charges unless indicated.
Your placing an order is an offer to purchase. We may accept or reject your offer (for instance, due to pricing errors, stock unavailability, or verification issues).
Once accepted, you will receive an order confirmation via email; at that point, the contract is formed.
We reserve the right to limit order quantities, refuse or cancel orders, or impose purchase limits.
4. Payment & Billing
You must provide valid payment information. We accept [list the payment methods you support: e.g. credit/debit cards, net banking, UPI, wallets].
You authorize us (or our payment processors) to charge your selected payment method for the purchase price plus applicable taxes, shipping, and other charges.
In the event of a failed or declined payment, we may cancel or hold your order until payment is resolved.
For refunds, returns, or cancellations, payment reversal or refunds will be processed to the original payment method, subject to our refund policy.
5. Shipping, Delivery & Risk of Loss
We will attempt to deliver your order within the estimated time frame, but delivery timelines are estimates and not guaranteed.
Once the products are handed over to the shipping/courier partner, the risk of loss or damage passes to you.
We are not responsible for delays caused by the courier, natural disasters, or other external factors.
Should products be lost or damaged during shipping, you must notify us within [1] days of delivery; we may require photographic evidence or other validation.
6. Returns, Exchanges & Cancellations
You may request a return, exchange, or refund within [1 days] from the date of delivery if the product is defective, damaged, or not as described.
Products must be unused, in original packaging, with tags intact.
Return approval is subject to inspection. If approved, we will refund or replace as per your preference.
Cancellation of an order is only possible before the order has shipped. Once shipped, cancellation is no longer possible; you may instead request a return post-delivery per our return policy.
The costs of return shipping may be borne by you, unless the return is due to our error (defective product, wrong item, etc.).
7. Intellectual Property
All content on the Website — including text, images, logos, graphics, design, software — is owned or licensed by My Okhli Organics.
You may view, download, or print content for your personal, non-commercial use only.
You may not reproduce, republish, distribute, modify, or otherwise exploit any part of the Website or its content without our prior written permission.
All trademarks, service marks, trade names, and logos are proprietary to us or our licensors.
8. User Content, Reviews & Feedback
By submitting reviews, comments, feedback, or other content (“User Content”), you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, adapt, publish, and otherwise exploit it in any format.
You represent that your User Content does not violate any third-party rights (intellectual property, privacy, defamation).
We reserve the right (but not the obligation) to monitor, edit, refuse, or remove User Content at our discretion.
9. Disclaimer, Warranties & Limitation of Liability
Disclaimer: The Website and products are provided “as is” and “as available,” without warranties of any kind, whether express or implied.
We do not warrant that the Website will be uninterrupted, error-free, or secure.
To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability: Our liability for any claim arising out of or relating to these Terms or the products is limited to the amount you paid for the relevant product(s).
We are not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, data loss, or business interruption), even if we have been advised of the possibility of such damages.
10. Indemnification
You agree to indemnify, defend, and hold harmless My Okhli Organics, its officers, directors, employees, agents, and affiliates from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of:
Your breach or violation of these Terms;
Your use of the Website or products;
Your infringement of any third-party rights;
Your User Content or your negligence or misconduct.
11. Changes to Terms
We reserve the right to update, modify, or replace these Terms at any time. The “Last Updated” date will reflect the changes. Continued use of the Website or Services after modifications constitutes acceptance of the revised Terms. You should periodically review this page for updates.
12. Governing Law & Dispute Resolution
These Terms are governed by and construed under the laws of India.
Any disputes or claims arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of [City, State – e.g. Gurugram, Haryana].
Before resorting to formal legal recourse, both parties agree to attempt negotiation or mediation in good faith.
13. Severability & Waiver
If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full effect.
Our failure or delay in enforcing any right or provision in these Terms will not constitute a waiver of our right to enforce that or any other provision later.
14. Notices & Contact
To you: We may provide notices via email, through the Website, or other communications.
To us: You may contact us at:
My Okhli Organics
Email: [connect.myokhli@gmail.com]
Phone: [+91-8882900296]
Address: [Lotus Panache, Sector 110, Noida 201301]
